Support
How can we help?
Email, call or send the form below. We reply within one business day.
Contact iHOOP iNDEED
Phone
10am–6pm Eastern. Outside those hours, leave a voicemail and we'll call back within one business day.
Who to ask
Your league
Registration, payment, schedule and refund questions go to your league’s commissioner.
iHOOP iNDEED
Account, sign-in, player card, privacy and data requests come to us at support@ihoopindeed.com or the form below.
Quick answers
I forgot my password
On the sign-in page, choose the magic link option and we’ll email you a link that signs you in without your password. If the email doesn’t arrive, contact us below.
Finding a receipt
Card payments send a receipt to the email used at checkout. Signed in, your registrations and their payment status are on your dashboard.
Paying by cash or check
If your league accepts cash or check, the registration form says so and explains where to bring it. Your registration shows as unpaid until league staff record the payment.
Child privacy settings
Youth profiles are private by default. Only a verified parent can choose to make any of their child's profile visible, from My children when signed in.
The paper consent form
Ask your league's registration staff for the paper consent form and how to return it.
Privacy and data requests
Read our privacy notice. A parent can ask for a copy of their child’s information, a correction, or deletion:
- Send the form below with the topic “Privacy, data or deletion request”.
- We confirm you are the child’s parent or guardian.
- We respond to the email address you used.
Send us a message
No account needed.